More than a few gamers have reported that the Xbox One consoles they received for Christmas are defective, citing a faulty disc drive as the culprit.
It’s Christmas Day, and teeming shreds of wrapping paper litter the floor. You’ve just torn away the coating to the next parcel, revealing a lime green box with the mark of Microsoft’s next-gen console upon it. To your excitement, you plug it up and follow the on-screen instructions to launch your brand new Xbox One.
Now you’re ready to slide in a copy of your favorite disc-based game into the slot-loader of the snazzy sable box, ready to venture forth into the new generation of console gaming.
There’s just one problem: the console doesn’t want to read the disc, and there’s a horrible grinding noise that accompanies this error. Oh no…something is obviously wrong.
Popping the game disc out, you might clean it off with a microfiber cloth or even put in a Blu-ray…only to find the same error message pops up. “Sorry we can’t play this disc.” Hard resets or reboots into safe mode don’t alleviate the issue, and it looks like you’ve been dealt a bad card.
If you’ve faced this immensely irksome error, you’re not alone: many crestfallen gamers have been stricken by non-working Xbox Ones over the holidays, and no one is happy about it.
One Reddit user shared his experiences via the Xbox One sub-Reddit, interacting with community members on the situation. The user reports that resets didn’t work, and described the problem in more detail