This morning, Leica Asia Pacific unveiled their new and improved Leica Customer Care Centre at the International Building along Orchard Road, Singapore. The Customer Care Centre aims to offer Leica customers the delight factor and "wow" experience.
Leica customers can now enjoy a better experience when they need to send in their camera for servicing. Leica Camera Asia Pacific has announced the new and improved Customer Care Centre located at the heart of Orchard Road, Singapore. According to Gerald Wagner, service manager, the company has a 2015 Customer Service Strategy and the vision includes the increase of value of Leica products, and enhance customers binding and enthusiate for new products. It is a shift from the traditional "repair shop" to a supplier of services with strong focus to customers needs.
The Customer Care Centre has recently been equipped with new Leica Rangefinder and sensor calibration machine for the M digital cameras. The new equipment can perform adjustment and calibration checks as well as confirms and aligns sensor flatness. Such services were previously conducted only in the Leica Customer Care Centre back in Solms, Germany, but now two of the local technicians can do the checks and calibrations. This also helps to shorten the waiting period for M-cameras servicing to around seven working days, as compared to six to eight weeks if the cameras went sent back to Germany. However, note that for the S-cameras and lens adjustments and repairs, these would have to be done by Leica HQ in Germany, while upgrades from M9 to M9-P can be performed here.
The Leica Customer Care Centre handles requests from Southeast Asia, namely Singapore, Malaysia, Thailand and Indonesia.