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Microsoft Recall XBox Power Cords

Microsoft will recall 14.1 million power cords for its Xbox video game console after a defect gave some users minor singe burns and scorched carpets. The recall covered all Xboxes made for continental Europe before Jan. 13, 2004, and units made for the rest of the world before Oct. 23, 2003. Consoles built after those dates were designed in such a way that the failures no longer occurred. The recall represents a significant portion of the worldwide Xbox installed base of more than 20 million. Affected customers can request a new power cord free of charge via Xbox.com or by calling toll-free numbers in their respective countries. Customers would get replacement cords within 2-4 weeks from the time of order, and in the interim it advised users to turn off their Xboxes when not in use.

Microsoft will recall 14.1 million power cords for its Xbox video game console after a defect gave some users minor singe burns and scorched carpets. The recall covered all Xboxes made for continental Europe before Jan. 13, 2004, and units made for the rest of the world before Oct. 23, 2003. Consoles built after those dates were designed in such a way that the failures no longer occurred. The recall represents a significant portion of the worldwide Xbox installed base of more than 20 million. Affected customers can request a new power cord free of charge via Xbox.com or by calling toll-free numbers in their respective countries. Customers would get replacement cords within 2-4 weeks from the time of order, and in the interim it advised users to turn off their Xboxes when not in use.

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