A while ago, a user on our forums pointed out that he had received an EMAIL from the MSI HQ User to User Forum Team. The contents of the EMAIL mentioned that users were being watched by their MSI motherboards, using something called the “RTFM-chip.” The “Re-Turn inFormation to Manufacturer chip” was supposed to single out forum users who didn’t Read Their inFormation Manuals. It probably tricked a few dopey users. MSI Europe has already declared this a tasteless joke from well-meaning Administrators.
A while ago, a user on our forums pointed out that he had received an EMAIL from the MSI HQ User to User Forum Team. The contents of the EMAIL went like this:
New announcement: RTFM-chip details reveiled!?
From: MSI HQ User to User Forum ([email protected])
Sent: 26 March 2010 06: 16AM
The MSI-forum and MSI-support team are fed-up with explaining you what can be found in the manual.
I mean, come on, how hard is it to read a manual?
They are printed on paper so you see them.
We have been talking to MSI for a couple of years and came up with a solution.
It has been implemented on a few boards for some time and with big success.
It had various names, like CoreCenter (1st gathering tool) upto DrMOS (fully automatic)
Some of you noticed because Windows wanted you to install a driver, but you couldn’t find the manufacturer.
On AMD systems this was called the Away-driver.
What you didn’t know is this, this driver activates the RTFM-chip. (Re-Turn inFormation to Manufacturer chip)
It means it can detect if you read a manual as well stores the parameters you have set in the BIOS.
As soon as you start Windows we are informed about your settings and manual readings.
As we have been monitoring peoples behavior for some time and combined those with the RMA information from returned boards.
At the same time monitoring questions on the forum and matched the IP’s.
We have made a discovery.
A lot of RMA is unneeded and unwanted, many happens due to user mistakes, numbers show that 90% of the RMA is OC people killing boards and
newbies connecting the wrong connectors or insert parts that should not be inserted.
Or simply forget to remove standoffs or CPU-power.
MSI plans on tackles those numbers, and the RTFM-chip will give a readout of what you have done when it did post or attempted to post!
Checking on you isn’t new, Homeland-security done this ever you installed XP-SP3 or above, but their info in encrypted so useless to MSI.
So MSI decided to ban people from support, RMA and the forum who has done the damage themselves or didn’t read the manual the first of next month.
We know who you are, and we have gathered enough information via our RTFM-chip.
The only question is, should MSI continue to do this? As some information is real bad.
Will this hurt your relation towards MSI products?
Please let us know, as we have to talk to MSI management the first of next month and make them decide what to do with the information.
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You can view the full announcement by following this link:
The MSI HQ User to User Forum Team.
The EMAIL mentioned that users were being watched by their MSI motherboards, using something called the “RTFM-chip.” The “Re-Turn inFormation to Manufacturer chip” was supposed to single out forum users who didn’t Read Their inFormation Manuals. Despite looking and dressing like a prank, the EMAIL probably tricked a few dopey users.
We spoke to Cyril (CJ) of MSI Europe about the “prank” EMAIL. As it turns out, it was a joke made by the administrators of the forum. According to Cyril, “MSI does not spy on end-users.” He insists that “is not even technically possible and even illegal.”
Having moderated VR-Zone’s own forums for a few years now, this scribe understands perfectly why irritated and frustrated forum administrators would pump out messages of this nature to forum members. To put MSI’s credibility at stake, however, is simply taking things one step too far.
Frustrated moderators/administrators are welcome use the RTFM-chip artwork above as their avatars for protesting against thick skulled users.