Nokia Singapore has announced a phone charger exchange program whereby customers who has purchased Nokia-branded charger made by third-party manufacturers are advised to do a replacement for safety reasons. For more info, please check out Nokia website – http://chargerexchange.nokia.com/
9 November 2009, Singapore – Nokia today initiated a charger exchange program, in which consumers owning certain Nokia-branded chargers manufactured by a third-party supplier are recommended to exchange these chargers for free replacements.
During a routine quality control process, Nokia identified a potential product quality issue with certain chargers manufactured by one of its third-party suppliers. The plastic covers of the affected chargers could come loose and separate, exposing the charger’s internal components and potentially posing an electrical shock hazard if certain internal components are touched while the charger is plugged into a live socket. Nokia is not aware of any incidents or injuries related to these chargers.
Only a limited number of chargers of certain model types manufactured by a single third-party supplier during a specific time period are within the scope of the exchange program. They are the AC-3E and AC-3U models, manufactured between June 15, 2009 and August 9, 2009; and the AC 4U model, manufactured between April 13, 2009 and October 25, 2009. Please note that the chargers identified under this exchange programme are 2 pin chargers.
Chargers within the scope of the exchange program can be identified through a three step process. Firstly, identify the charger model number written at the top right corner of the charger. If your charger model is AC-3E, AC-3U or AC-4U, proceed to the second step and check if the charger label has the letters “BYD” on it. If this is present, check the production date code printed at the bottom of the charger. If your charger model is either AC 3E and AC-3U model and the production codes are between “925” and “932” it is within the scope of the program and should be exchanged for a free replacement charger. If you own the AC-4U, and your charger model contains production codes between “916” and “943” it is within the scope of the program and should be exchanged for a free replacement charger. Any other code not listed above is not within scope of the program and no further action is required.
For more information, including how consumers can check to see if their chargers are part of this exchange program, Nokia has established a website. Consumers are asked to visit http://chargerexchange.nokia.com/.
In Singapore , consumers will also be able to exchange the affected chargers at the Nokia Care Centres. To locate the nearest Nokia Care Centre please visit http://www.nokia.com.sg/ or call the Nokia Care hotline at (+65) 68228888. Nokia recommends consumers with chargers within the scope of this exchange program to stop using the charger and exchange it for a free replacement.