South Korea forces Blizzard to refund Diablo III players

South Korean regulators have forced Blizzard to offer full refunds for Diablo III over the extensive issues with the game that resulted in gamers not being able to play.

South Korean regulators have forced Blizzard to offer full refunds for Diablo III over the extensive issues with the game that resulted in gamers not being able to play.

 
The Fair Trade Commission in South Korea launched an investigation of Blizzard after it initially refused to refund players affected by its server problems. This goes against Korean consumer protection laws, which require refunds when a problem arises that is not caused by the consumer.
 
With two-thirds of the game's Asian traffic coming from the country, it's no wonder why there were server problems, and it's no surprise that Blizzard did not want to lose so many customers. The company has since added more servers to address the downtime and it is now willing to give players their money back.
 
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There is a catch, however. Only those with characters below level 40, two-thirds of the way through the 60-level content, can avail of the refund. There is also a very tight window of opportunity for refunds, from 25 June to 3 July.
 
Blizzard is introducing a refund program going forward which will allow any player with characters below level 20 to get their money back within 14 days of purchase, which should keep the consumer watchdog happy without losing too many players.
 
Blizzard is also offering Diablo III users a 30 day free trial of Star Craft II: Wings of Liberty, but that is more marketing than compensation.
 
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