Symantec made a major blunder with an update to its anti-virus software, which caused a number of PCs to crash, forcing customers to seek professional servicing to get their computers working again.

Symantec made a major blunder with an update to its anti-virus software, which caused a number of PCs to crash, forcing customers to seek professional servicing to get their computers working again.

 
The problem, which results in consistent crashes and the “blue screen of death,” affects some PCs running Windows XP with Symantec Endpoint Protection 12.1 or Norton anti-virus software for business users.
 
Symantec said the bug was the result of a compatibility issue and could be fixed by manually removing the software from affected computers. However, customers report that they were left for hours with little to no help from Symantec, forcing them to try to fix their broken computers on their own, with one user calling the security firm's support “a joke.”
 
 
So far the number of users impacted by this mess-up is relatively small, with 300 enterprise customers and 60 consumer customers reporting problems, though the figure is likely higher than that. 
 
Some companies shut down their anti-virus software to prevent the bug from occurring, leaving their computers exposed, and raising questions over whether or not Symantec's software is more of a hindrance than a help.
 
Symantec is reputedly preparing to compensate users hit by this bug, which resulted in lost work hours and significant headache, though it is not clear exactly what this will involve. Something tells us that a free year of anti-virus protection is not going to cut it with the disgruntled customers.
 
Source: Reuters